All of our packages use standard templates provided by the network and manufacturer. The design options available can be retrieved from the following link. More specific information will be provided depending on the Network and Bank Type.
Personalization information can be positioned on the front or the back of the card.
When do we need to finalize our card art and is there flexibility to modify the copy at a later date?
Custom artwork needs to be finalized during bank approval. Any changes thereafter are subject to bank approval and additional fees may apply.
No, the BOC is always horizontal. On the BOC you are allowed to edit the following information: the support number if you are going to provide your own cardholder support and the background colour (additional fee of $0.25). You can also provide a URL, if your cardholders will be activating the card through your app.
Shipment time is based on the shipping method chosen; not all shipping methods have tracking numbers. A tracking number can be found in the client portal or by using our Get Card Order Status api.
The cards will be consolidated and shipped into one package, however each card will be sealed in its own envelope.
Yes, the envelope will contain First Name, Last Name, Address and unique serial number the manufacturer assigns to each card.
The cost of making a change to the package is $250 per component. The Front of Card, Back of Card and Carrier are all considered separate components.
Our standard option is USPS International Mail (7-21 business days). We also offer Canada Direct Mailing (7-10 Business Days) at a cost of $3.50 per package (includes postage). If this is a change to an existing configuration, then a one-time setup fee of $450 applies.
Cards expire on the last day of the month of the printed expiry date on the card. Virtual cards also expire on the last day of the month. Card validity time frames (6, 12, 24 or 36 months) will be outlined in your program agreement.
KYC (Know Your Client) needs to be conducted for Reloadable Cards and Non-Reloadable Cards over $1,000. As a result, Cardholder Information is always required prior to an order being placed. Non-Reloadable cards under $1,000 are exempt from KYC.
Reloadable cards can be enabled with the Tap-to-Pay feature. A contactless symbol will either be on the front or back of the card. Non-Reloadable cards are Magstripe only and do not have Tap-to-Pay capabilities.
Cardholders can call the phone number on the back of their card to retrieve their PIN. They can also view their PIN by logging into the cardholder portal (payaccount.io). Lastly, clients building an app, can choose to display the PIN using our Retrieve PIN api.
n order to activate their card, the cardholder must have access to the PAN, Expiry Date and CVV. This information is printed on the physical card. A Cardholder can activate their card if they have the PAN, expiry date and CVV by visiting payaccount.io or if you have an app you can use our Activate Card api.
Yes, card limits can be changed, however all changes are subject to bank approval and additional fees may apply.
The first transaction for Virtual and Magstripe cards can be conducted online. For EMV cards, the first transaction must be performed in a Chip-enabled terminal.
Updated 9 months ago